Delivo Privacy Policy

Welcome to Delivo ("we", "our", "us"). We operate a food delivery platform that connects users ("you", "your") with restaurants and delivery partners in Albania. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, and related services, including but not limited to our website and mobile applications (apps).

Personal Information: Name; Email address; Phone number; Delivery address(es); Payment details (processed securely through third-party providers; we do not store full card numbers); Order history (items ordered, restaurant, date/time); Any notes or preferences you include with an order

Usage Data: App usage interactions (pages visited, clicks, scrolls); IP address, device type, browser, and operating system; Referring source (e.g., search engine, social media); Date and time of access

Location Data: Your real-time location (with your consent) to enable delivery tracking; Delivery partners' GPS data to facilitate order pickup and drop-off

We use the information we collect to: Process and deliver your food orders, Communicate with you about your orders including confirmations and updates, Connect you with restaurants and delivery partners, Facilitate secure payments, Manage your account, Improve our app and user experience, Monitor performance and usage trends, Provide customer support, Email you about other products or services that we think may be of interest to you, Process your information through credit reference and fraud prevention agencies, Comply with legal obligations. From time to time we may send your information to third parties which we consider may have goods or services which are of interest to you. If you do not wish to be contacted by third parties please email us at info@delivo.al

We use cookies and similar tracking technologies to: Keep you logged in, Save your preferences (e.g., saved addresses, past orders), Analyze usage trends to improve our platform, Make websites work more efficiently, Provide information to the owners of the site. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Third-Party Analytics: We may use third-party analytics tools such as Google Analytics and Microsoft Clarity. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: https://tools.google.com/dlpage/gaoptout

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visitwww.allaboutcookies.org

We do not sell your personal information. We may share your information with: Restaurants (to fulfill your food order), Delivery Partners (to pick up and deliver your order, including your name, address, and phone number), Payment Providers (to process transactions securely), Service Providers (for hosting, analytics, and support), Third Parties (which we consider may have goods or services of interest to you, unless you opt out), Authorities (when required by law or for fraud prevention and security purposes).

We retain your information as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time (see Your Rights section).

We use reasonable technical and organizational measures to protect your information. However, no method of internet transmission or electronic storage is 100% secure.

You have the right to: Access your personal data (a small charge may apply for processing this request), Request corrections or deletion, Withdraw consent for certain uses, Object to processing in certain cases, Request a copy of the information we hold on you. To exercise these rights, contact us at info@delivo.al. If you wish to delete your account and associated data, please visit our Delete My Data page for instructions.

If you enable location services, Delivo may collect and use location data to: Match you with nearby restaurants and delivery partners, Track deliveries in real-time, Improve route efficiency. You can disable location tracking at any time in your device settings, but this may affect app functionality.

This platform is intended for use in Albania. If you are accessing it from another country, your data may be transferred or stored outside of your jurisdiction.

Our website may have links to other websites. This privacy policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised 'Last Updated' date.

If you have questions about this Privacy Policy, contact us at: Email: info@delivo.al